Bryance Metheny recently authored an article in Total Retail examining how the holiday season intensifies stress and operational challenges in retail workplaces. He notes that “the chaotic environment that fosters [employee] irritants also breeds union activity, and it’s critical to predict and prepare for the possibility so leadership can manage it better when it occurs.” Bryance emphasizes that understanding these pressures is the first step in maintaining a productive and stable workplace during the busiest time of year.

The article outlines practical strategies for retailers, including refreshing frontline management training, recognizing early warning signs of unrest, and integrating seasonal employees quickly and consistently. Bryance explains that inconsistent practices, favoritism, or overlooked employee concerns can lead to vulnerabilities. He also highlights the importance of managers knowing both what they cannot do, such as threaten, interrogate, promise, or spy, and what they can do to positively engage employees.

Finally, Bryance stresses the value of proactive planning and empathetic leadership. Preparing a coordinated rapid response plan, maintaining visible management presence, and reinforcing trust and communication with employees are critical. “Companies that respond with empathy and solutions rather than panic are far more likely to maintain employee trust and operational stability,” he writes, noting that the holiday season can be an opportunity to strengthen workplace culture and retention.

To read the full article, click here.